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AI assistant & built-in support

Support, inside your Sorvek.

Ask the AI assistant a question, report a problem and track its progress in the same panel, without leaving your workspace.

Open my Sorvek workspaceSee how reports are tracked

Once signed in, open the support bubble at the bottom right of the application.

Sorvek built-in support: ask the AI a question, report a problem and view your latest report.
The support bubble inside the Sorvek application.

An answer that starts with your context.

The assistant draws on your organization and the screen you are viewing: discovered applications, accounts, risks or permissions. Ask your question from the record you are reviewing.

Conversation with the Sorvek AI assistant about Shadow IT observed in the organization.
Example conversation inside the Sorvek application.

Your question stays close to the screen.

Ask for an explanation about an application, a user or an audit. The answer appears progressively in the assistant panel while your environment stays in view.

Report the problem.
Keep track.

In the support bubble, choose “Report a problem”. Describe what is happening, attach a screenshot if useful and specify the severity. Then follow progress under “Reports”.

  1. Received

    Your report is saved with your description and any attachments you added.

  2. Under review

    Automated analysis examines the problem and gathers the information needed to address it.

  3. Fix proposed

    A fix is prepared and checked. Comments help explain what was identified.

  4. Fixed

    The report indicates that the fix is available. You can check the result in your workspace.

Still having the problem? Reopen the report.

Dated statuses, comments and screenshots remain in the history. Your latest report is also visible on the support panel’s home screen, so you can pick up where you left off next time.

Before attaching a screenshot, hide secrets, API keys and personal data that are not needed.

Preparing an MCP connection

Keep the guide handy.

Find prerequisites, connection commands and the limits of read-only access.

Open the MCP documentation

No access yet or unable to sign in

Email the team.

If you cannot open the support bubble in the application, email us. Describe the issue without sharing a password or secret.

contact@sorvek.com

Your workspace.
Your support, close by.

The AI assistant and built-in support are included in Sorvek plans, with no extra support module to add.
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