Terms of use

These terms of use (hereinafter the "Terms") govern access to and use of the Sorvek SaaS platform, operated by Sorvek Security Inc. (hereinafter "Sorvek"). By accessing the platform or creating an account, you agree to be bound by these Terms.

• "Platform" means the Sorvek SaaS Discovery platform accessible through the Sorvek web interface, together with the associated features and services.
• "Client" means the organization (business, institution) that subscribes to the Platform.
• "User" means any individual authorized by the Client to access the Platform under a valid account.
• "Client Data" means all data, logs and information uploaded or generated by the Client through the Platform.
• "Services" means the features made available by Sorvek as part of the subscribed plan.
• "Sorvek" means Sorvek Security Inc., a company incorporated under the laws of Quebec, Canada.

Accessing and using the Platform implies full and unreserved acceptance of these Terms. If you are acting on behalf of an organization, you represent that you have the power and authority to bind that organization.

If you do not accept these Terms, you must stop using the Platform immediately. Continued use of the Platform after any change constitutes acceptance of the revised Terms.

The Sorvek SaaS Discovery Platform enables organizations to discover, govern and secure their entire SaaS ecosystem from a single platform:

Sorvek reserves the right to evolve the features of its services, to add or remove them, subject to reasonable notice.

Access to the Platform requires the creation of an account. When registering, you agree to provide accurate, complete and up-to-date information. The Client is responsible for keeping its credentials confidential and for all actions taken from its account.

Each account is associated with an organization. Sharing accounts between multiple organizations is prohibited. The primary User is responsible for managing access within their organization.

You agree to notify Sorvek immediately in the event of unauthorized access to your account or any suspected compromise.

Access to the Services is conditional on taking out a monthly or annual subscription at the rates in effect at the time of subscription, available on the pricing page of our website.

Subscriptions renew automatically at term, unless terminated in accordance with the conditions set out in section 12. Billing is carried out in Canadian dollars (CAD) through the payment provider Stripe.

In the event of a price change, Sorvek undertakes to inform you by email with at least 30 days notice before the new rate takes effect. Absent any objection within that period, the new rate will be deemed accepted.

Subscriptions are non-refundable, except where required by law or with the express agreement of Sorvek.

Sorvek may offer a free trial period of a set duration, allowing access to all or part of the Platform's features at no cost. The specific conditions of the trial (duration, scope, limitations) are specified at registration.

At the end of the trial period, access is automatically suspended unless a paid subscription is taken out. No data is deleted during the 30 days following the end of the trial, in order to allow for a possible export.

Sorvek reserves the right to change or end the free trial offer at any time.

Sorvek Platform: The Platform, its source code, its interfaces, its documentation, its algorithms, its trademarks and logos are the exclusive property of Sorvek Security Inc. or of its licensors. These elements are protected by copyright, trademark law and any other applicable intellectual property right.

The subscription grants the User a right to access and use the Platform that is limited, non-exclusive, non-transferable and revocable. This right does not constitute an assignment of intellectual property.

Client Data: The Client retains full ownership of its Data. Sorvek claims no right of ownership over the data uploaded or generated by the Client. Sorvek is authorized to process this data solely for the purpose of providing the Services and in accordance with the privacy policy.

It is prohibited to copy, reproduce, distribute, modify, decompile or create derivative works from the Platform without prior written authorization from Sorvek.

The processing of personal information in connection with the use of the Platform is governed by our Privacy Policy, which complies with Law 25 (Quebec) and PIPEDA (Canada).

In its capacity as a processor of the Client's data, Sorvek undertakes to put in place appropriate technical and organizational measures to protect the data against any unauthorized access, loss, destruction or disclosure.

Data is hosted on AWS infrastructure, region ca-central-1 (Montreal, Canada).

By using the Platform, you agree to:

• Use the Platform in accordance with these Terms and applicable laws.
• Not use the Platform for illegal, fraudulent or harmful purposes against third parties.
• Not attempt to circumvent security measures or to access other accounts or systems without authorization.
• Not disrupt or overload the Platform's infrastructure.
• Obtain all necessary authorizations before connecting third-party systems to the Platform through the available connectors.
• Keep your access credentials confidential.
• Notify Sorvek of any incident or vulnerability discovered while using the Platform.

Sorvek reserves the right to suspend or terminate the access of any user who breaches these commitments.

Sorvek undertakes to keep the Platform available according to industry best practices. The availability target is 99.5% on a monthly basis, excluding scheduled maintenance.

Service interruptions may occur for reasons of scheduled maintenance (notified with 48 hours notice), urgent security updates or events beyond our control (force majeure, outage of the infrastructure provider).

Sorvek does not guarantee that the Platform will be free of errors or interruptions. In the event of a prolonged unplanned outage, Sorvek undertakes to communicate on the status of the service and the corrective actions put in place.

To the fullest extent permitted by applicable law, Sorvek will not be liable for indirect, incidental, special, consequential or punitive damages, including without limitation the loss of profits, data or business opportunities, even if Sorvek has been advised of the possibility of such damages.

Sorvek's total liability to the Client, for any cause whatsoever, is limited to the amount of subscription fees actually paid by the Client during the 12 months preceding the event giving rise to the claim.

The Platform is a decision-support tool for cybersecurity. The results provided are indicative in nature. The Client remains solely responsible for the decisions made on the basis of the information provided by the Platform.

By the Client: The Client may terminate its subscription at any time from its account settings or by contacting contact@sorvek.com. The termination takes effect at the end of the current subscription period. No prorated refund is issued except by express agreement.

By Sorvek: Sorvek may suspend or terminate a Client's access for cause (breach of these Terms, persistent non-payment, illegal use) with 15 days notice, except in the case of a serious breach requiring immediate action.

Data export: Whatever the cause of termination, the Client has a period of 30 days after the effective date of termination to export its Data. After that period, the data will be deleted securely in accordance with our retention policy.

Sorvek reserves the right to change these Terms at any time. Any material change will be notified to active Clients by email and by a visible notice on the Platform with at least 30 days notice before it takes effect.

By continuing to use the Platform after the changes take effect, you accept the revised Terms. If you do not accept the new Terms, you must terminate your subscription before they take effect.

These Terms are governed by and interpreted in accordance with the laws of the province of Quebec and the federal laws of Canada that apply therein, to the exclusion of any conflict-of-laws principle.

Any dispute arising from these Terms or from the use of the Platform will be submitted to the exclusive jurisdiction of the courts of the city of Montreal, Quebec, Canada. The parties waive any objection to the jurisdiction of those courts.

In the event of a dispute, the parties undertake to attempt an amicable resolution before initiating any legal proceedings.

For any question regarding these Terms of use: